Shipping policy

Processing time
Paper prints up to 12×16" and puzzles are prepared within 1 to 5 business days. Paper prints from 16×16" (shipped rolled) and all canvases (shipped flat) are prepared within 1 to 2 weeks. All other orders are processed within 1 to 5 business days before shipping.

Shipping carriers
We ship with Canada Post and USPS, depending on the destination. Orders to the United States go through Chit Chats and are delivered by USPS.

Estimated delivery times
Canada: 2 to 7 business days after shipping
United States: 5 to 10 business days after shipping
International: 1 to 4 weeks after shipping, depending on the destination and customs

These are estimates and not guaranteed delivery dates. Delays can happen once a package leaves our hands, especially for international orders going through customs.

Customs, duties and taxes
Orders to the United States are shipped with duties and taxes prepaid, so there is nothing extra to pay on delivery. For other international destinations, import duties and taxes (such as VAT) may be charged by customs on arrival and are paid by the recipient.

Free shipping

Free shipping applies to all destinations we ship to, on orders of CA$115 or more after discounts. For remote addresses where shipping costs are unusually high, we reserve the right to contact you about an adjusted shipping fee before your order ships.

Questions
If you have any questions about your order's shipping status, contact us at ohmondoux.art@gmail.com.